RETURN & REFUND POLICY

Return & Refund Policy

Thank you for shopping with ALLOVENS at allovens.com.

Returns

You may request a return for eligible items within 30 days of delivery. To qualify for a standard return, the item should be:

Unused and in its original condition
Free from damage caused after delivery
In its original packaging, when reasonably possible
Accompanied by proof of purchase

These conditions do not limit any rights you may have under applicable consumer protection laws if an item arrives damaged, defective, or incorrect.

How to Request a Return

Please contact our customer service team through the Contact Us page before sending anything back. Include your order number, the item you’d like to return, and the reason for your request.

After reviewing your request, we’ll provide the return address and instructions if your item is eligible for return. Please wait for these instructions before mailing your package.

Damaged, Defective, or Incorrect Items

Please check your paper bouquet, pop-up greeting card, and any included items when your order arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly and include:

Your order number
A brief description of the issue
Clear photos of the item and any visible damage or defect
Photos of the packaging, if relevant

We’ll review the issue and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved. Approved refunds are generally issued to your original payment method. Your bank, card issuer, or payment provider may need additional time to post the refund.