FAQ
GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
Your order hasn’t shipped yet
Orders are usually processed and dispatched within 24 hours after purchase.
Your package is delayed or missing
Shipping times vary. We ship worldwide from different fulfillment centers based on your location.
Average shipping time is about 7 to 14 working days.
Your tracking number will be updated 2–3 days after your order has been shipped.
You need to cancel an order
We are only able to cancel orders within the first 12 hours after the order is placed.
If the order has been processed, prepared for shipment, or shipped, cancellation is no longer possible.
RETURNS
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
To ask for a return, please contact our customer service.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and include your proof of purchase.You will be responsible for paying for your own shipping costs for returning your item.Original shipping charges are not refundable.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
If you still have any questions or concerns, please contact us at our Support Center.